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Recipe for Perfect Customer Service

The Appraiser Coach

I’m not the biggest dessert person in the world, but I have a weakness for Arnold Palmers. For those of you unfamiliar with what an Arnold Palmer is, it’s a. Read More.

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Which Hat Are You Wearing?

The Appraiser Coach

There are many different roles the we play as appraisers. We’re the technician, the business owner, the customer service representative, the secretary, Read More

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HAVE YOU CHECKED THE PROCEDURAL MANUAL?

The Appraiser Coach

If you find yourself getting this question for answers you feel your employees should already know, it might be about time to update your procedural manual and work on your business—you need time for this too, not just tirelessly pumping out appraisals day in and day out. first appeared on The Appraiser Coach.

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Facing Hard Conversations With Confidence

The Appraiser Coach

George is in charge of customer service, and we’ve been noticing that things aren’t going so well. For more information on this subject, please download and listen to The Appraiser Coach Podcast Episode: [link] I’d like to share with you a practice that I use when addressing these kinds of issues.